Shipping & Returns

Shipping Information

Learn how we get the goods to your door!

Upon purchase, please allow 3 business days for processing before your order is shipped. Once your order has left our distribution center, expect an expedited shipping time of 2 business days. You will be notified immediately in the case of delay. 
Note: some items ordered together will not arrive in the same box.

Returns

Not feeling it?

You may return your purchase within 30 days of receiving it for a refund of the merchandise value (please allow 3-5 business days to process the refund after receiving the shipment). Depending on the reason, you will be responsible for return shipping and previous delivery fees are non-refundable. Outside the 30 day time frame, we will replace or refund your purchase against manufacturers defects only. If an order arrives damaged, please immediately take photos of the circumstances. Please reach out to us if you have any further questions: contact@filamentologie.com